Ongoing Support
Monthly Maintenance
VirtualCity isn’t just here for you when things go pear-shaped. We offer customised preventative maintenance and ongoing support contracts to help increase your business efficiency, whilst reducing costly downtime. Whether you have one computer or a small computer network, you can have total peace of mind knowing that you have an IT support team on-call for one fixed price every month.
Backup Monitoring
- Phone Support (9am-5:30pm weekdays)
- Hardware Discount
- Included Remote Support Sessions (30-minute block)
- Included On-Site Callouts
- Additional On-Site Callouts: $120/hour (Normal rate)
- Remote Monthly Server Checkup
- Trend Micro Worry-Free Security Discounted “10+ Tier” pricing
- Backup Monitoring
- Offsite Backup Option (20GB)
- Offsite Backup Setup Fee: $600
- Daily Backup Report
- Response Time
- Minimum Contract Length: 1 Month
Remote Support
- Phone Support (9am-5:30pm weekdays)
- 10% Hardware Discount
- 5 Included Remote Support Sessions (30-minute block)
- Included On-Site Callouts
- Additional On-Site Callouts: $100/hour (Normally $120/hour)
- Remote Monthly Server Checkup
- Trend Micro Worry-Free Security Discounted “10+ Tier” pricing
- Backup Monitoring
- Offsite Backup Option (20GB)
- Offsite Backup Setup Fee: $600
- Daily Backup Report
- 8-Hour Response Time
- Minimum Contract Length: 12 Months
Premium Support
- Phone Support (9am-5:30pm weekdays)
- 10% Hardware Discount
- 10 Included Remote Support Sessions (30-minute block)
- 2 Included On-Site Callouts
- Additional On-Site Callouts: $80/hour (Normally $120/hour)
- Remote Monthly Server Checkup
- Trend Micro Worry-Free Security Discounted “10+ Tier” pricing
- Backup Monitoring
- Offsite Backup Option (20GB)
- Offsite Backup Setup Fee: $300
- Daily Backup Report
- 2-Hour Response Time
- Minimum Contract Length: 12 Months
- Terms & Conditions Apply.
- Response times provided are during business hours
- A small computer network includes up to 6 computers or devices, and one server/NAS. Additional devices are charged at an extra $10 per month, per device.
- Supported backup software is required for backup monitoring service. Backup monitoring does not include repairs to failed backups or backup restoration. VirtualCity can assist in repairing failed backups and/or restoring backups if required, but additional charges apply.