① Download the remote support tool
Click either the Windows or the Mac buttons below to get started.
Please note that this service is charged as $60 per half hour.
If a prompt appears, please click the “Run” button to start the remote support tool.
② Allow the program to run
Click any Run, Yes, or Allow message to ensure that the remote support tool runs properly.
③ Read out the code
Read out the 9-digit code the program gives you to us over the phone to allow us to connect