Remote Support

① Download the remote support tool

Click either the Windows or the Mac buttons below to get started.

Please note that this service is charged as $60 per half hour.

If a prompt appears, please click the “Run” button to start the remote support tool.

② Allow the program to run

Click any Run, Yes, or Allow message to ensure that the remote support tool runs properly.

③ Read out the code

Read out the 9-digit code the program gives you to us over the phone to allow us to connect