Download the remote support tool
Click either the Windows or the Mac buttons below to get started.
Please note that this service is charged as $60 per half hour.
If a prompt appears, please click the “Run” button to start the remote support tool.
Allow the program to run
Click any Run, Yes, or Allow message to ensure that the remote support tool runs properly.
Read out the code
Read out the 9-digit code the program gives you to us over the phone to allow us to connect