Ongoing Support

Network Design

Network Maintenance

Monthly Maintenance

VirtualCity isn’t just here for you when things go pear-shaped. We offer customised preventative maintenance and ongoing support contracts to help increase your business efficiency, whilst reducing costly downtime. Whether you have one computer or a small computer network, you can have total peace of mind knowing that you have an IT support team on-call for one fixed price every month.

Backup Monitoring

  • Phone Support (9am-5:30pm weekdays)
  • Hardware Discount
  • Included Remote Support Sessions (30-minute block)
  • Included On-Site Callouts
  • Additional On-Site Callouts: $120/hour (Normal rate)
  • Remote Monthly Server Checkup
  • Trend Micro Worry-Free Security Discounted “10+ Tier” pricing
  • Backup Monitoring
  • Offsite Backup Option (20GB)
  • Offsite Backup Setup Fee: $600
  • Daily Backup Report
  • Response Time
  • Minimum Contract Length: 1 Month

Remote Support

  • Phone Support (9am-5:30pm weekdays)
  • 10% Hardware Discount
  • 5 Included Remote Support Sessions (30-minute block)
  • Included On-Site Callouts
  • Additional On-Site Callouts: $100/hour (Normally $120/hour)
  • Remote Monthly Server Checkup
  • Trend Micro Worry-Free Security Discounted “10+ Tier” pricing
  • Backup Monitoring
  • Offsite Backup Option (20GB)
  • Offsite Backup Setup Fee: $600
  • Daily Backup Report
  • 48-Hour Response Time
  • Minimum Contract Length: 12 Months

Premium Support

  • Phone Support (9am-5:30pm weekdays)
  • 10% Hardware Discount
  • 10 Included Remote Support Sessions (30-minute block)
  • 2 Included On-Site Callouts
  • Additional On-Site Callouts: $80/hour (Normally $120/hour)
  • Remote Monthly Server Checkup
  • Trend Micro Worry-Free Security Discounted “10+ Tier” pricing
  • Backup Monitoring
  • Offsite Backup Option (20GB)
  • Offsite Backup Setup Fee: $300
  • Daily Backup Report
  • 24-Hour Response Time
  • Minimum Contract Length: 12 Months
  1. Terms & Conditions Apply.
  2. These contracts do NOT include emergency or after-hours callouts. These services are available upon request. Additional charges apply.
  3. A small computer network includes up to 6 computers or devices, and one server/NAS. Additional devices are charged at an extra $10 per month, per device.
  4. Supported backup software is required for backup monitoring service. Backup monitoring does not include repairs to failed backups or backup restoration. VirtualCity can assist in repairing failed backups and/or restoring backups if required, but additional charges apply.

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